Reservation Policies & Procedures

When you book with Burton Transit, LLC, we coordinate your passenger ground transportation needs as detailed in your reservation. Here’s how it works:

1. Transportation by Partner Carriers: The actual transportation will be provided by our qualified, authorized, and licensed partner carriers, not by Burton Transit employees or vehicles. We ensure all arrangements are made with these carriers for your transportation.

2. Carrier Responsibility: These carriers will use their own vehicles and drivers to provide the transportation services.

3. Liability: Burton Transit is not liable for any loss or damage to passengers or their personal property while under the care of these carriers, unless it is solely due to our gross negligence or willful misconduct.

4. Additional Costs: As the client, you are responsible for any extra costs, cancellation fees, rate adjustments, or other charges incurred due to changes or additions to the reservation. You are also responsible for tolls, parking, fuel surcharges, and tariff adjustments. These additional costs will be charged to the credit card on file.

When you book with Burton Transit, the rate provided is an initial estimate. Your final cost may change based on your actual itinerary, including wait time and parking. Taxes and surcharges (such as service fees, tolls, and fuel charges) will be included in your rate quote. Gratuities and holiday surcharges are calculated on the base fare and added to the final total.

If your reservation is within 72 hours, you may need to provide a picture of your credit card and driver's license (or another official ID) for verification.

Once you book with Burton Transit, you'll receive a confirmation email with a reservation number. Please review this email for accuracy and notify us of any discrepancies. Our services will be based on this confirmation.

To secure your transportation services, we need:

1. Signed copies of our Terms and Conditions.

2. Signed confirmation of your reservation.

3. Full payment.

Without full payment, your reservation may be canceled and we can't guarantee availability of the carrier.

Please feel free to reconfirm your trip with your sales person prior to your departure during regular hours. Our 24 hour operations team is for emergencies and last minute bookings only. Please refrain from calling after hours to reconfirm your reservation.

-Please note a 100% non-refundable deposit is required at the time of booking.

-All deposits are non-refundable and non-transferrable.

- Charges for services are billed directly to the credit card provided at booking.

-Early dismissal, downsizing, or shortening of rental hours will not reduce the price.

Accepted Payment Methods:

- American Express, Discover, MasterCard, Visa

In the event a cancellation is necessary, all cancellations must be in writing, sent via e-mail to reservations@burtontransit.com. Under no circumstances will cancellations be accepted via text message. The are no refunds issued for cancellations.

Optional services such as tour guides will be booked only upon receipt of deposit and cannot be confirmed until payment is received. We strongly suggest that these services be secured 90-120 days in advance.

Contract Time: Your transportation services are confirmed for the contracted time, plus a 15-minute grace period.

Exceeding Contract Time: If your transportation extends beyond the contracted time plus the 15-minute grace period, additional charges will apply. If the service goes over by more than 30 minutes, one additional hour will be charged to the credit card on file. Each subsequent hour will also be charged, depending on availability.

Extending Services: You can request to extend your transportation services during your reservation, subject to availability and dispatch approval. Charges for the extension will be added to the credit card on file, and you'll need to sign the driver's work order to confirm the extension.

Charges: Any extra time charges will be automatically applied to the credit card on file without further authorization or signature needed.

Requests for specific drivers should be made at the time of booking and submitted in writing with the signed Terms and Conditions and the Confirmation, but in no case later than 10 days before the Transportation Services are to be performed. Although Burton Transit always attempts to accommodate these requests, due to scheduling, driver assignments cannot be guaranteed.

The driver is here to serve you and your group. Therefore, if you feel your driver has met and exceeded your needs, a gratuity can be extended at either the time of booking or given directly to the driver.

At Burton Transit, we strive to accommodate the needs of all passengers, including those with disabilities.

If you need a wheelchair-accessible vehicle, please fill out our ADA Form to inform us of any special requirements. Contact your sales representative to coordinate these arrangements.

In rare cases, if a passenger with a disability cannot meet certain safety criteria, even with the necessary aids and services, we may require alternative arrangements to ensure safe travel.

As the Client, you are responsible for any damage to the vehicle or its equipment caused by you or your passengers. This includes damage to the interior or exterior of the vehicle. If any damage occurs, Burton Transit will charge your credit card to cover the expenses.

If the vehicle requires extensive cleaning due to actions by you or your passengers, additional fees will apply. A minimum charge of $250 will be applied for excessive cleaning or damage. These charges will be automatically billed to your credit card. By using our services, you agree not to dispute these charges with your credit card company or bank.

Burton Transit is committed to providing reliable transportation services, but we want to make sure you understand our responsibilities and limitations. Here's what you need to know:

Responsibility for Transportation Services

Burton Transit is not responsible for the actions, omissions, or behavior of the carriers or drivers providing the transportation services. We do not assume liability for any incidents, accidents, or issues arising from their performance, except in cases of our own gross negligence or willful misconduct.

Client Release

By using our services, you release Burton Transit from any liability related to the transportation services, including incidents involving the carrier's operations, vehicle operations, or driver conduct during your reservation.

Indemnification

You agree to indemnify and hold Burton Transit harmless from any claims, damages, or expenses arising from actions taken by you, your party, or any third party during the transportation services provided under your reservation.

Waiver of Consequential Damages

Burton Transit and its affiliates shall not be liable for any incidental, punitive, or consequential damages arising from our performance or non-performance under this agreement, even if advised of the possibility of such damages.

Limitation of Liability

Our liability to you for any loss or damage related to our services shall not exceed the amount paid to Burton Transit for the specific reservation in question.

At Burton Transit, we want you to have a clear understanding of our responsibilities:

-We are not responsible for any items left onboard the vehicle, stowed items, traffic conditions, mechanical failures, or conditions due to war or acts of God.

-Burton Transit is not liable for any losses incurred by the Client for services they may have secured through other vendors.

Your group is responsible for notifying dispatch of any flight changes. Transportation Services may be rescheduled based on availability. Additional charges may apply.

Just like airline pilots, our vehicle drivers are strictly governed by federal law regarding hours of service.*

Here’s what you should know:

- Drivers can drive up to 10 hours, then must have 8 hours off duty before driving again.

- They may work up to 15 hours, including both driving and non-driving duties. After 15 hours, they must have 8 hours off duty.

- Drivers can work up to 70 hours in any 8-day period, including driving and non-driving tasks. They cannot drive after reaching this limit.

Exceeding these limits can result in:

- Immediate suspension of service during roadside inspections, causing significant delays while a new driver is arranged.

- Increased safety risks due to driver fatigue, impacting the entire group’s well-being.

- Penalties for drivers and our company, possibly including criminal charges, jeopardizing their careers.

Please do not ask your driver to break these laws by altering your schedule. Your group’s safety depends on it.

Compliance with Department of Transportation/Multi-Day Trips

1. Trip Planning: Drivers must have a complete itinerary before departure to comply with DOT regulations. This includes all stops, addresses, and times where the vehicle is needed. Changes may require additional charges.

2. Equipment Substitution: We reserve the right to use alternative equipment if necessary.

3. Additional Costs: Clients are responsible for entrance fees, parking, and tolls, which will be charged to the provided credit card.

4. Accommodations: Clients must arrange and cover costs for driver accommodations and parking when applicable.